Last Updated: 04.02.2025
1. Introduction
Welcome to Echoes by Eight Crafts (“Company,” “we,” “our,” “us”). These General Terms and Conditions (“Terms”) govern your use of our website (https://echoes.eightcrafts.com) and the purchase of Precision Edits, our automated editing services (“Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Services Provided
- Echoes provides fully automated AI-powered editorial services for fiction writers through Precision Edits.
- Customers upload their text, and the AI-generated edits are delivered via email.
- The service is fully automated, meaning no human intervention or oversight.
- Echoes does not guarantee specific writing outcomes and is not liable for any changes made based on AI edits.
3. User Responsibilities and Content Submission
3.1 Account Creation
- Users may need to create an account and provide accurate information.
- Users are responsible for maintaining the confidentiality of their account credentials.
3.2 Content Submission and Ownership
- Users may submit either human-written or AI-generated text.
- By submitting text, users confirm they own or have explicit rights to modify it.
- Echoes does not verify authorship or copyright status and assumes all submissions comply with applicable laws.
3.3 Text Storage and Backup
- Uploaded text is temporarily stored for processing and deleted once editing is complete.
- Users must retain a backup copy of their content. Echoes is not responsible for lost or corrupted files.
3.4 Prohibited Content
- Users must not submit content that is illegal, plagiarized, defamatory, or violates intellectual property laws.
- Echoes reserves the right to refuse service if content violates these guidelines.
4. Nature of Service and Limitations
- Precision Edits are generated by AI and may not always align with individual writing styles or creative preferences.
- Users are responsible for reviewing AI-edited content before using it.
- Echoes does not guarantee error-free or stylistically perfect output.
5. Payment, Refunds, and Disputes
5.1 Payment Methods
- Payments must be made in full before processing begins.
- Echoes accepts PayPal and WooPayments (Stripe).
- Payments are securely processed by third parties, and Echoes does not store financial details.
5.2 Refund and Satisfaction Policy
- No refunds are provided once processing begins.
- If a significant AI-generated error is found, users may request a one-time reissue of the Precision Edit within 7 days.
- Refunds or reissues will not be provided for:
- Personal preference mismatches.
- Failure to read service descriptions before purchasing.
- Previously published content.
5.3 Chargebacks and Unauthorized Disputes
- Users agree to contact Echoes first before initiating a chargeback.
- Unauthorized chargebacks may result in service denial or legal action for fraudulent claims.
6. Service Availability and Liability
6.1 Downtime and Interruptions
- Echoes does not guarantee uninterrupted service and is not liable for technical failures or third-party outages.
- In case of service disruption, Echoes will:
- Notify affected users.
- Reissue Precision Edits if necessary.
6.2 Limitation of Liability
- Echoes provides services “as is” and makes no guarantees regarding accuracy, effectiveness, or suitability.
- Echoes shall not be liable for lost text, AI errors, or service interruptions.
- Users acknowledge that AI-driven editing is automated and may not always meet expectations.
7. AI-Generated Content Disclaimer
- Echoes does not manually review or fact-check AI-generated edits.
- Users are fully responsible for reviewing content before use.
- Echoes shall not be liable for offensive, misleading, or legally problematic AI edits.
8. Data Protection, GDPR Compliance & Third-Party Services
8.1 Data Collection and Retention
- Uploaded text is deleted after processing, but anonymized metadata may be retained for service improvement.
- By using Echoes, users consent to data collection as described in the Privacy Policy.
8.2 Third-Party Services
- Echoes integrates with Google Docs, Zapier, and Tally to facilitate processing.
- Users acknowledge that their text may be processed through these services.
- Users should review:
8.3 GDPR Compliance (For EU/EEA Users)
- Users have the right to:
- Access, correct, or delete personal data.
- Withdraw consent for data processing.
- Request data portability (machine-readable copy).
- To exercise these rights, contact [support email].
9. Governing Law and Jurisdiction
- These Terms shall be governed by German law.
- Legal disputes must be settled in the Court of Cologne, Germany.
10. Amendments to Terms
- Echoes reserves the right to modify these Terms at any time.
- Continued use of the service after modifications constitutes acceptance of the revised Terms.
11. Contact Information
For inquiries, contact admin[at]echoes[dot]eightcrafts[dot]com.